TriMundo Support · RBP Advisor™ for SAP SuccessFactors
Initial response within 48 hours · priority handling for production-impacting issues · US Central hours
Your request goes directly to the TriMundo support team and you will receive an email confirmation with an ID Number. We respond within 48 hours.
Common questions and operational guides. Growing with every release.
RBP Advisor opens from the SuccessFactors Admin Center menu (custom navigation entry) in a new window. Sign-in is automatic via SAP Identity Authentication single sign-on — you keep the same user identity you had in SuccessFactors.
Use New Snapshot on the Snapshots panel for an on-demand capture, or configure automatic captures under Admin → Snapshot Scheduler. Every capture records who ran it — a user ID for manual captures, "Scheduler" for automatic ones.
Select any two snapshots and choose Compare Snapshots. Every difference — roles, grant rules, group membership, permissions — becomes a drift event. Drift events can be classified (planned / unplanned) but never edited or deleted.
From RBP Compliance Reports, generate a PDF attestation for any snapshot pair; the Excel workbook provides full detail for audit fieldwork. Report figures always match the underlying record.
RBP Advisor signs you out after 30 minutes of inactivity, consistent with SAP SuccessFactors sign-out policy. Use the sign-in link on the signed-out page, or relaunch from the SuccessFactors Admin Center.
If a workbook download fails or produces an incomplete file, please open an S2 case including the snapshot ID and the time of the attempt — our runbook covers this scenario and support will resolve it with you.